Saturday, September 13, 2014

Gas line work done.

So... PSE has connected up the new gas line, switched it over, relit the water heater, phone line has been repaired and switched back, the various holes in our cul-de-sac are filled in an patched (in theory, we're due for a street repaving soon; we'll see how that goes). There is one remaining hole in the lawn and the guy I talked to was not entirely clear why it was still open, but it's not near anything that matters (i.e., apart from the gas line; it was a place where the mole/digger-thingie needed to change direction), knock wood.

And now I get a call from Megapath that CenturyLink is apparently eliminating the legacy Speakeasy circuits and some More Stuff needs to happen.

Tuesday, September 02, 2014

Surviving so far on temporary phone line

Realizing that I should have split the last post since the current state of the world is that the DSL line is up and LambdaMOO is accessible, the only remaining problem being that it's this weird-ass temporary phone line strung off of our neighbor's house and at some point the real phone line needs to be fixed, at which point there will be a (hopefully brief) interruption to switch the phone service back.

This morning the gas guys were back at work. Apparently they did try to call in the break but they thought it was a cable-TV line and so weren't getting much luck with the cable company. Turns out if we'd had the wherewithal to notice that the plate covering the hole where they were digging in the lawn was in fact a wooden panel rather than a steel plate like they were using out in the road, we'd have been able to lift it out of the way on Saturday and the phone tech could have fixed it then, because the break was right there. Oh well. Anyway, the ball's in their court now.

As of this afternoon there's now a second hole in the lawn a few feet away. Meaning they found the water main and managed not to break it (thus far).

Thursday, August 28, 2014

phone line chopped - DSL once again hosed

Or at least, that's my guess given that
  1. The gas people dug a hole in our front lawn this afternoon (presumably either in preparation for or as the start of running the horizontal augur-thingie to dig a tunnel from there to the side of our house where the new internal gas pipe exits and where there are fittings for the new meter).
  2. The phone currently has no dialtone, and unlike last time, it's apparently a clean break, as if the phone is not even plugged into the wall); DSL light on the modem is just staying off.
  3. Everybody other than me on LambdaMOO has been idle for 2 hours, so I'm going to guess whatever it was happened around 2:30 or so.

This is, of course, after they did the elaborate survey to figure out where all of the various lines were underneath our front lawn, which was also, like, a month ago, and there have been at least a couple rainstorms since then so all of the markings have faded. Yay.

Century Link ticket now open. Website says to expect someone by 7pm Saturday. Bleah.

Update: (9pm) Got through to a live person. Appointment is now for Saturday morning.

Update: (1:30pm, Sat.) Phone tech still hasn't showed. New ETA: 4pm. Crap.

Update: (3:30pm, Sat.) Phone tech arrived and confirmed that, yes, indeed, there is a clean break somewhere under the front lawn. The gas people, who presumably know where their mole/augur thingie is, will need to dig a hole to expose the ends, and nothing can happen on that front until at least Tuesday. Fortunately it was possible to rig a temporary line via one of the neighbors, so we've got our network back for now.

But I'm guessing this is going to be a fun week.

Thursday, July 31, 2014

DSL hosed

DSL line went down at around 5am. phone company thinks it's an ISP problem, but we've also had no dial tone for the last 12 hours, so I'm dubious about that. On the other hand, if the gas company digging in our cul-de-sac had cut through the phone line 12 hours ago, presumably that would have taken everything out at the same time. Now talking to ISP folks. Well okay, I was talking to ISP folks. Now the chat window is filled with Java exceptionbarf. Time to resort to older tech. Whee.

Update:(7am) Got through to an actual human voice. Ticket actually opened this time; the matter has been referred to "the back office" (hmm). They're supposed to call back within 4 hours.

Update: (1:40pm) Megapath "back office" evidently hasn't gotten to it yet. Escalated. Supposed to call back in 4 hours. In other news, Centurylink is coming tomorrow morning to fix the dial tone.

Update: (5:45pm) Automated call from Centurylink confirms appointment for tomorrow (no time given, just a promise that "all work will be completed by 5pm"). Still no word from Megapath; result of 2nd escalation attempt is that 1st level support guy is thus far unable to reach anyone in the level 2 office to find out what's going on, supposed to call back as soon as he manages it...

Update: (6:30pm) A Comcast salesman randomly stopped by. (I swear I am not making this up.) "I notice you don't get our service", "Yeah, we don't really watch much TV these days", "What about Internet?" "Our needs are kind of specialized" "You need static IP?" "Um, yeah, actually. Multiple." "Well, that's kinda beyond my pay-grade, but here's my card; I can relay stuff to my bosses." "Ok."

Update: (9:45am, Friday) Centurylink tech arrives, notes weird humming noise on the line, guesses that the line is half-broken, thus explaining the lack of dial-tone but allows for at least the possibility of DSL to get through (but almost certainly not at full capacity). ("Um, you know we do fiber that's much faster." "Can you do static IP with no server restrictions?" "<bluescreen>") Goes to look at the junction box at the cul-de-sac, which apparently someone has backed into and is a mess, but apparently the actual problem is farther out (somewhere between there and the junction on Island Crest), so he's gone off to check that out.

Update: (10:30am, Friday) Found the break. Fixed it. We have dialtone. Modem found DSL signal and we are back on the air. Whee.

Sunday, July 28, 2013

more weirdness

went down again yesterday, and of course we were on the road at the time. I think I'm about this close to putting in an auto-restart cron job — bleah.

Tuesday, June 18, 2013

Yeah, there's something weird going on

No PANIC message in the log or anything, it just dies. This has now happened twice in two weeks. I am suitably mystified. Sorry it took me a day and a half to notice this time.

Sunday, June 09, 2013

Is it down?

It feels like LambdaMOO's down now.  I can't get there.  However, our host Rog has a birthday in his household today, so he's got better things to do.  I'm hopeful he'll bring us back soon.