Saturday, October 25, 2014

Bad weather, no biscuit.

And so of course we get hit with the storm (or at least it's been raining rather heavily today), or something.  Whatever it is, the phone line is now out.  Templine still looks physically ok (i.e., nothing has fallen on it), but there are lots of raindrops hanging off it and evidently something is shorted somewhere.

And it's going to be several hours (minimum) before I can do anything about this (and likewise for getting a CL repair crew here before Monday).  Bleah...

Update (11:30 pm):  And of course, we get home and now the power is out.  And it looks like a fairly large area, too: roughly half of Mercer Island, large chunks of Bellevue, etc.  Lots of debris scattered about.  Nothing like 2007 but I suspect they'll still be a while fixing it all.  Bedtime, methinks.

Friday, October 24, 2014

Hail glorious new net

Tech arrived, first thing, stapled some more wires to the house, plugged in a modem, and now we have an actual connection.

Still need to get the IP block provisioned,and then Configure Modems and Crap, but we're mostly there.

And, because the neighbor's pairs were slightly hinky, tech decided to put my old service on the bullshit temporary line, which then freed up the two spliced, 1971-era pairs under my lawn for the new connection. It's getting 11M download speed, even with the old wires.  Presumably, we'll get that last M (we're supposed to have 12) when the buried-cable folks finally arrive and do their stuff ... but that'll happen when it happens; they can take their time, now.

What this also means is that once I'm done with Aforementioned Crap and we don't need the old DSL anymore, should it happen that the Big Windstorm that we always seem to get with around this time of year takes out the tempwire, or some kids manage to decapitate themselves on it while running though the woods, or whatever, the only thing that goes out is my landline phone -- not quite sure why we still have this ... oh wait, I remember now:  we wanted to have something that would still be working if the power went out in the next big storm.  Umm... yeah.


Thursday, October 23, 2014

Reprieve!

 Update (Thursday 10/23, 5:20pm):  Decided to call Megapath to see exactly when the 16-ton weight is going to fall.

You'll notice it's over an hour later than the last update, nearly all of that intervening time talking to and being on hold with the folks in the Service-Changes Department, figuring there'd be an open ticket there to do the disconnection and so they'd know.

After a few rounds of  "So when would you like to be disconnected?" "NO, I'm trying to find out what the current order actually is; I don't want to place a new one!"  I suspected my American accent might causing confusion.  And of course there's no information whatsoever, that they apparently need to talk to a Disconnection Department that's only open from 1-5pm MST (WTF?  Did I mention how this company was reorganized by howler monkeys?), so I'd have to call back tomorrow during those hours to do whatever it was that I wanted.  Then someone with an accent more like my own cuts in, figured out what it was I actually wanted ("Oh, you're legacy Speakeasy; yeah, we're upgrading all of that, but there's no information on your account.  Weird."), and then she promised to look into it and call me back tomorrow.

And then, "How about if I just call Tech Support? Presumably, if it's going to happen, they're the ones who are doing it, and so they'll have access to all of the work orders?"

"Yeah, that's probably worth a try, too."

I call Tech Support.  Three or four sentences later:
"You're scheduled to be disconnected on the 31st."

So, yay; we have a week longer than I thought we did.

Wednesday, October 22, 2014

They're coming tomorrow.

The digging contractor has evidently gone radio silent and the Field Director Guy has given up on them for the time being. He now agrees that getting me a temporary line is the top priority. And we have a firm appointment for tomorrow morning.

The neighbors have available copper (they've completely switched to cable for everything including phone) and are fine with us using it, so the plan is to do what we did in July, rigging a temporary line across the back yard. And then I'll have service while the Buried Wire People are getting their shit together.

At which point it then becomes a race between Centurylink getting the static IPs provisioned and Megapath cutting off my old service (expected Friday but might possibly happen sooner, because howler monkeys).

 Update (Thursday 10/23, 4pm):  So the tech came, and was able to rig up the temporary line and get it as far as my box.  That's the good news.

The bad news is that there's evidently nothing to put on it yet, because the circuit still needs to be provisioned (I mean, WTFF???).  That part is now supposed to happen tomorrow morning.  So....

They're coming tomorrow!  (First thing in the morning, apparently; never mind that it was supposed to be first thing in the morning, today.  Bleah.)


Thursday, October 16, 2014

Held Order Hell

Update (Friday, 10/10):  Called them again today to escalate.  They're now saying "24-48 hours")

Update (Wednesday, 10/15):  Called again today to escalate me harder.  Turns out that the Field Director responsible for my area has been on vacation since the 5th; I now have the number of the guy who's subbing.  Supposed to call back tomorrow.)

Update (Thursday, 10/16):  Wash, rinse, repeat.

C'mon guys, just get Something up.  Do a temp line or DSL over Dixie cups on a string until you can get the permits or whatever it is that's holding up the digging.

Are you really going to make me call Comcast?

Update (Friday, 10/17):  Field Director for my area is back from vacation on Monday, and I have his cellphone number.
Update (Monday, 10/20):  Field Director Guy is now back from vacation and I got through to him. He apparently has a pile of crap to dig through.
Update (Tuesday, 10/20):  Field Director Guy thought that the Buried Wired People were going to be stopping by this morning. He tries to get through to them again and apparently fails.

Tuesday, September 30, 2014

More digging!

So the CenturyLink tech arrived.  Bottom line:  we need to sit tight for probably another week.

Evidently, pair-bonded service, what one needs to get speeds like 12M, needs two cable pairs. And we currently only have one available.  Yes, there are two from the curb to the house, but
  1. one is currently in use by the landline+Megapath, and I'm thinking it would be a Rather Bad Idea to chop that up before we have the new stuff actually working (can't even get the new IP numbers until the new service is established, hence can't program the new firewall yet, etc),
  2. being 1971-vintage wire, the twisted pairs are really not all that twisty, and for the higher speeds this starts to matter, never mind that it's already been spliced once (thank you gas company) and the junction once it gets to the house has certain spaghetti aspects to it (some of this being left-over bullshit from 10 years ago when they were first setting up the line for Speakeasy, so it's probably never going to perform to full capacity anyway
and, it seems, CenturyLink is quite happy to install a new, modern cable with 6+ pairs, free of charge.

Me: "So, this is an intelligence test?"

Except they can't do that today. He has to place a dig order for this. Which means some time in the next week a digging company is going to show up with the mole thingie to run yet another tunnel under my lawn (after they have first carefully mapped out where all of the Other Stuff is).

I think it will be absolutely hilarious if they manage to slice our new gas line.

Friday, September 26, 2014

CenturyLink order placed

After much waffling, I decided to go with CenturyLink on the theory that they will be less evil than Comcast.  The order has been placed.  It'll be a business grade line 12M/2M; fibre to the curb; VDSL2 to the house.  Only took 14 years to get the upgrade from 1.5M/784K.  Yay.

I'm guessing the massive speed increase won't affect LambdaMOO much except in that you'll be less impacted when William decides to download yet another Roblox thingie.

Technician is arriving Tuesday (9/30) to install.  Assuming everything works and the subsequent ordering of static-IPs turns out to be as painless as claimed, then, sometime in the next day or so when those are activated and I have the reconfigured firewall ready to go, we'll switch things over, which will hopefully be a brief interruption in service as your DNS entries expire -- all new IPs for everything.

Wheee...