Tuesday, February 15, 2005

More emergency network maintenance (2/16 12m-4am PST)

This just in:
This maintainence will be performed on Tuesday night / Wednesday morning, February 15th and 16th, 2005. As a result, your service will be interrupted for up to 4 hours, beginning at 12:00am PST Wednesday Morning and ending by 4:00am PST Wednesday morning.

We apologize for the short notice of this maintenance. Whenever possible, we notify you of scheduled maintenance seven days in advance.

I guess whatever it was they worked on last week didn't quite get fixed.

Update (4:51am 2/16):  Hmm. Network seems to have come back up at around 4am but fell over again at around 4:20. Bleah. Status page says "The Seattle POP is undergoing emergency maintenance to correct instability issues. Outage is expected to last ... until 4am Wednesday". Bedtime.

Update (2pm): Looks like things finally came back around 6am. Oddly enough, the status page still has this in the "unresolved" column; whether they forgot to update or they're still working on something is anybody's guess.

Tuesday, February 08, 2005

Emergency network maintenance (2/9 11pm-3am PST)

This just in:
On Wednesday night / Thursday morning, February 9th and February 10th 2005, we will be performing emergency maintenance on the Backhaul circuit through which your Broadband connection is routed. As a result, your service will be interrupted for up to 4 hours, beginning at 11:00pm PST Wednesday night and ending by 03:00am PST Thursday morning.
You now know as much as I do.

Update (12:06am 2/10): and whaddayaknow, we have indeed been interrupted. Status screen says, "We will be performing a code reversal on the Seattle ERX in order to resolve a conflict which has resulted in recent intermittency." Woo.

Update (2:30am): and we're back.

Update (4:30am): still seems to be a bit of weirdness. "Post scheduled maintenance we are seeing some reports of sync no surf and are actively investigating." urk...