Thursday, August 28, 2014

phone line chopped - DSL once again hosed

Or at least, that's my guess given that
  1. The gas people dug a hole in our front lawn this afternoon (presumably either in preparation for or as the start of running the horizontal augur-thingie to dig a tunnel from there to the side of our house where the new internal gas pipe exits and where there are fittings for the new meter).
  2. The phone currently has no dialtone, and unlike last time, it's apparently a clean break, as if the phone is not even plugged into the wall); DSL light on the modem is just staying off.
  3. Everybody other than me on LambdaMOO has been idle for 2 hours, so I'm going to guess whatever it was happened around 2:30 or so.

This is, of course, after they did the elaborate survey to figure out where all of the various lines were underneath our front lawn, which was also, like, a month ago, and there have been at least a couple rainstorms since then so all of the markings have faded. Yay.

Century Link ticket now open. Website says to expect someone by 7pm Saturday. Bleah.

Update: (9pm) Got through to a live person. Appointment is now for Saturday morning.

Update: (1:30pm, Sat.) Phone tech still hasn't showed. New ETA: 4pm. Crap.

Update: (3:30pm, Sat.) Phone tech arrived and confirmed that, yes, indeed, there is a clean break somewhere under the front lawn. The gas people, who presumably know where their mole/augur thingie is, will need to dig a hole to expose the ends, and nothing can happen on that front until at least Tuesday. Fortunately it was possible to rig a temporary line via one of the neighbors, so we've got our network back for now.

But I'm guessing this is going to be a fun week.